Clearing cache and cookies

Help Center >> Account Administration >> Clearing cache and cookies

If the browser you’re using or a page you’re viewing is displaying problems, first try clearing the browser’s cache. If that doesn’t fix the problem, next try clearing the browser’s cookies.

The instructions for clearing the cache and cookies may be different for each browser and version. Here are the steps for several commonly used browsers and versions. To get started, select the browser you’re using:


Microsoft Internet Explorer

Tip: To find the version, in Internet Explorer, click Help, and then click About Internet Explorer. If you don’t see the Help menu, press Alt to show the menus.

A] Clearing Cache

Internet Explorer 8.x

  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Temporary Internet Files.
  4. Click the Delete button.
  5. Once the files have been deleted, click Ok.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 7.x

  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Click the Delete files button.
  4. Click the Yes button in the confirmation window.
  5. Click the Close button.

Note: It can take several minutes for the cache history to be deleted.

Internet Explorer 6.x

  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click the Delete Files button.
  5. Click the OK button in the confirmation window.
  6. Click the OK button to close the ‘Internet Options’ window.

Note: It can take several minutes for the cache history to be deleted.

B] Deleting Cookies

Important: While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you’ve previously visited.

Internet Explorer 8.x

  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Cookies.
  4. Click the Delete button.
  5. Once your cookies have been deleted, click OK.

Internet Explorer 7.x

  1. Click the Tools menu. If you don’t see the menu, press Alt button on your keyboard to show the menus.
  2. Click the Delete Cookies button.
  3. Click the Yes button in the confirmation window.
  4. Click the Close button.

Internet Explorer 6.x

  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the General tab.
  4. Click the Delete Cookies button.
  5. Click the OK button in the confirmation window.
  6. Click the OK button to close the ‘Internet Options’ window.

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Mozilla Firefox

TIP: To find the version, in Firefox: On Windows, click Help, and then click About Mozilla Firefox. On Mac OS X, click Firefox, and then click About Mozilla Firefox.

A] Clearing Cache


Firefox 3.5.x for Windows

  1. Click the Tools menu.
  2. Select Clear Recent History.
  3. Under ‘Time Range to Clear’ select Everything.
  4. Select the ‘Details’ checkbox.
  5. Select the ‘Cache’ checkbox.
  6. Click the ‘Clear Now’ button.

Firefox 3.x for Windows

  1. Click the Tools menu.
  2. Select Clear Private Data.
  3. Select the ‘Cache’ checkbox.
  4. Click the ‘Clear Private Data Now’ button.

Firefox 3.x and 3.5.x for Mac OS X

  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ‘Offline Storage’ section, click Clear Now.
  6. Click the OK button.

Firefox 2.x for Windows

  1. Click the Tools menu.
  2. Select Options.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ‘Cache’ section, click Clear Now.
  6. Click OK.

Firefox 2.x for Mac OS X

  1. Click the Firefox menu.
  2. Select Preferences.
  3. Select Advanced.
  4. Click the Network tab.
  5. In the ‘Cache’ section, click Clear Now.
  6. Click OK.

B] Deleting Cookies

IMPORTANT: While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you’ve previously visited.

Firefox 3.5.x for Windows

  1. Click the Tools menu.
  2. Select Clear Recent History.
  3. Under ‘Time Range to Clear’ select Everything.
  4. Select the ‘Details’ checkbox.
  5. Select the ‘Cookies’ checkbox.
  6. Click the ‘Clear Now’ button.

Firefox 3.5.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. Click the Remove Individual Cookies link.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Close the Cookies dialog box.
  7. Close Preferences.

Firefox 3.x for Windows

  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Options.

Firefox 3.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Preferences.

Firefox 2.x for Windows

  1. In Firefox, click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Options.

Firefox 2.x for Mac OS X

  1. Click the Firefox menu.
  2. Click Preferences.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Preferences.

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Chrome

Chrome for Windows and Linux

  1. Click the Tools menu.
  2. Select Options.
  3. Click the Under the Hood tab.
  4. Click Clear browsing data.
  5. Select the checkboxes for the types of information you wish to remove.
  6. Use the “Clear data from this period” menu to select the amount of data you want to delete.
  7. Click Clear Browsing Data.

Chrome for Mac

  1. Select Chrome >> Clear Browsing Data on the menu bar.
  2. Select the checkboxes for the types of information you wish to remove.
  3. Use the “Clear data from this period” menu to select the amount of data you want to delete.
  4. Click Clear Browsing Data.

Information that is deleted:

1. Browsing history: Clear the list of the websites you’ve visited in Google Chrome. Their content will no longer be searchable from the History page. Clearing your browsing history specifically deletes the following:

  • Web addresses you’ve visited, on the History page
  • Cached text of those pages
  • Snapshots of those pages for images that appear on the New Tab page
  • Any IP addresses pre-fetched from those pages (learn more about DNS pre-fetching)

2. Download history: Clear the list of files you’ve downloaded using Google Chrome. The actual files are not removed from your computer.

3. Cache: Delete any stored text of web pages you’ve visited in Google Chrome. Browsers store elements of web pages to speed up the loading of the web page during your next visit.

4. Cookies and other site data: Delete all cookies and other local data stored on your computer by websites you’ve visited. Cookies are files that contain user information, such as your preferences for the website or profile information.

5. Passwords: Clear records of usernames and passwords. If you’re using a Mac, your password records are deleted from Keychain Access. Learn more

6. Form data: Clear records of text you’ve entered on web forms.

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Safari

TIP: To find the version, in Safari: On Mac OS X, click Safari, and then click About Safari. On Windows, click Help, and then click About Safari

A] Clearing Cache

Safari 3.x for Mac OS X

  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.

Safari 3.x for Windows

  1. Click the Edit menu.
  2. Select Empty Cache.
  3. Click Empty.

B] Deleting Cookies

Important: While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you’ve previously visited.

Safari 3.x for Mac OS X

  1. Click the Edit menu.
  2. Click Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done.
  7. Close the ‘Preferences’ dialog box.

Safari 3.x for Windows

  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
  6. Click Done to close the cookies list.
  7. Close the ‘Preferences’ dialog box.

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Opera

Tip: To find the version, in Opera: On Windows, click Help, and then click About Opera. On Mac OS X, click Opera, and then click About Opera.

A] Clearing Cache

Opera 9.x for Windows

  1. In Opera, click the Tools menu.
  2. Click Preferences.
  3. Select the Advanced tab.
  4. In the left-hand column, click History.
  5. In the Disk cache section, click Empty Now.
  6. Click OK to close Preferences.

Opera 9.x for Mac OS X

  1. In Opera, click the Opera menu.
  2. Click Preferences.
  3. Click the Advanced tab.
  4. In the left-hand column, click History.
  5. In the Disk cache section, click Empty Now.
  6. Click OK to close Preferences.

B] Deleting Cookies’

Important: While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you’ve previously visited.

Opera 9.x for Windows

  1. In Opera, click the Tools menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any of the other Private Data options that you don’t want to delete.
  6. Click Delete.

Opera 9.x for Mac OS X

  1. In Opera, click the Opera menu.
  2. Click Delete Private Data.
  3. Click Detailed Options.
  4. Select Delete all Cookies.
  5. Deselect the checkbox for any of the other Private Data options that you don’t want to delete.
  6. Click Delete.

Tip: If the browser or version you’re using isn’t listed here, please see the browser’s Help to get these instructions.

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